Refund Policy

At Philips Modern Home, your satisfaction is our priority. As our products are made to order, we follow a clear and transparent policy regarding modifications, cancellations, returns, and refunds.

Order Modification & Cancellation

You may modify your order (such as dimensions or color) within 24 hours of placing it. After this period, no changes can be made as production will have already begun.
You may cancel your order within 48 hours of purchase for a full refund.
After 48 hours, cancellations cannot be accepted as materials and labor are already allocated.

Returns

Because our products are custom-made, we do not accept returns unless there is a manufacturing defect or damage during transit.

Return Eligibility

Returns or replacements are only considered if:

The item has a verified manufacturing defect.
The item was damaged during shipping or delivery.

Returns will not be accepted in cases such as:

Incorrect installation (DIY or otherwise).
Accidental damage after delivery.
Misuse, improper care, or cleaning methods.
Normal wear and tear, stains, or negligence.

Inspection & Refund Approval

If you believe your product qualifies for a return, please contact us within 24 hours of delivery.
Our inspection team will evaluate the issue and determine eligibility.
If approved, a replacement or refund will be processed.
If the return is declined, the customer will be responsible for the return shipping cost, which varies by location.

Refund Processing

Approved refunds will be issued within 7–14 business days using the original payment method.
In the case of returns, only the product value will be refunded; any customization or special service fees are non-refundable.